Fazo English Fazo English ← fazoenglish.com

Support

Fazo English · fazoenglish.com

Answers to the questions people actually ask us. If yours is not here, write to [email protected] — we reply in your language.

The app opens to a white screen

This happened on some phones when the local cache file got damaged: the app stopped on an empty screen and nothing further happened. It is fixed — update to the latest version in the App Store or Google Play. The app now repairs its storage by itself and starts normally.

My progress is gone on a new phone

Progress is tied to your account, not to the phone. Sign in with the same method you used before — the same email, or the same Google or Apple account. If you signed in by email before and now use Google with that same address, it is still the same account: we identify people by email address.

If you used the app without signing in at all, the progress lived only on the old phone and cannot be moved.

I paid, but Premium is not active

Open the app, go to Premium and use Restore purchases. A subscription is tied to the Google or Apple account that paid, so make sure the phone is signed in to that same store account. If it still does not appear, write to us with the email address of your Fazo account and where you paid — we will find the payment.

How do I cancel a subscription

Subscriptions are managed by the store, not by us — deleting the app does not cancel one.

  • Android: Google Play → your picture → Payments and subscriptions → Subscriptions.
  • iPhone: Settings → your name → Subscriptions.

Access stays until the end of the period you already paid for.

How do I change the interface language

Profile → Language. You can switch between Tajik, Uzbek, Kazakh, Kyrgyz and Russian at any time; words, lessons and explanations all follow.

Does it work without internet

Yes, for the most part. Lessons, words and books you have already opened are stored on the phone and stay available offline. The AI tutor, live games and leagues need a connection, because they depend on the server.

I found a mistake in a translation or a word

Please tell us — these reports are the fastest way the dictionary gets better. Send the word or lesson, the language, and what it should say. We go through them regularly and fix in batches.

How do I delete my account

In the app: More → Delete account. It is immediate and needs nothing from us. The full explanation of what is deleted and what is kept is on the account deletion page.

Still stuck

Write to [email protected]

Include your phone model and the app version — it is at the bottom of the Profile screen. A screenshot helps more than anything else.

AboutContactSupportPrivacyTermsDelete account